Privacy Police
Privacy Policy
Last updated: 1 May, 2026
At ViVi, your privacy matters as much as your peace of mind. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or use our custom order services.
1. Information We Collect
We only collect information that helps us bring a little softness into your life. This may include:
Contact and account details: your name, email address, shipping address, and phone number when you place an order or create an account.
Custom order content: any images, descriptions, or ideas you share with us so we can create your unique squishy or gift card.
Payment information: credit card details or other payment data, which are processed securely by our third-party payment providers. We do not store full payment card numbers on our own servers.
Browsing data: information about how you interact with our site, collected via cookies and similar technologies (e.g., pages visited, time spent on site).
2. How We Use Your Information
We use your information to:
Fulfill and ship your orders, including personalized and custom-made items.
Communicate with you about your order status, answer your questions, and provide customer support.
Improve our products and website experience.
Send you occasional updates, promotions, or squishy love letters — only if you’ve opted in. You can unsubscribe anytime.
We never sell, rent, or trade your personal information to third parties for their marketing purposes.
3. Sharing Your Information
We share only what’s necessary with trusted partners who help us run our little universe:
Shipping carriers and logistics providers to deliver your order.
Payment processors to securely handle transactions.
Service providers who assist with website hosting, email delivery, or custom manufacturing (e.g., printing your design on a gift card).
All partners are required to protect your data and use it only for the services we request.
4. Cookies & Similar Technologies
Our website uses cookies to remember your preferences, understand how you use our site, and give you a smoother experience. You can manage or disable cookies through your browser settings, though some parts of our site may not work as softly without them.
5. Data Security
We take your data security seriously. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. While no online system is 100% secure, we do our best to keep your data as safe as a squishy in a bubble wrap pouch.
6. Children's Privacy
ViVi welcomes all ages, but our website is not intended for children under 13 without parental supervision. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe a child has provided us with personal data without consent, please contact us, and we will promptly delete it.
7. Your Rights & Choices
Depending on where you live, you may have the right to:
Access, update, or delete the personal information we hold about you.
Object to certain processing activities or withdraw your consent.
Request a copy of your data in a portable format.
To exercise any of these rights, simply reach out to us using the contact details below. We won’t make it hard — dealing with stress is our thing, not creating more of it.
8. Retention
We keep your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. Custom designs and associated communications are stored securely and deleted upon request.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted here, and we’ll note the “Last updated” date at the top.
10. Contact Us
Got questions, concerns, or just want to say hi? Reach out to our team:
Email: octoriesofficial@gmail.com
Contact form: Tiktok/Instagram
Grab a squishy, take a deep breath, and know that your privacy is in soft, caring hands.